Post by Jan HoutsmaSoms horen we de telefoons niet? Er hangen 4 telefoons via DECT aan de
Fritzbox 7390 (laatste firmware). 2x een Siemens en 2x een Fritz!Fon
(firmware version 01.03.10). Dan knippert wel het lampje op de telefoon
dat we een call hebben gemist. Dan is er geen ringtone geweest... Want
we zaten allemaal in de kamer... Geen enkele telefoon is dan overgegaan!
Bel ik daarna met de GSM naar mijn eigen nummer, gaat de telefoon wel
weer gewoon over. Het lijkt dus echt wel incidenteel. Maar er is
momenteel blijkbaar geen 100% garantie dat de telefoon ook echt
overgaat. En dat is irritant. Heeft iemand anders ook wel eens iets
vergelijkbaars meegemaakt in een vergelijkbare setup?
Dit klinkt erg als de ongrijpbare "ghostcalls".
Reproduceren is AVM en ons niet gelukt, en daarmee is de oorzaak of
oplossing niet aan te geven.
Mocht je situatie zich er toe lenen, dan zou je enorm kunnen helpen met
het aanleveren van de benodigde gegevens.
Onderstaande de detailhandleiding om alle benodigde gegevens uit de FB
te halen. De gegevens mogen direct naar AVM (***@avm.de) of via XS4ALL.
Jerry
===
For an analysis of your reported issue, please compile an Internet
packet trace, a D-channel trace and the FRITZ!Box support data of such a
problematic Internet call. Please proceed as follows:
IMPORTANT:
Traces and support data can contain settings of your FRITZ!Box or data
of the Internet communication, yet not any passwords for Internet
telephony, Internetaccess or WLAN. All information will be treated
confidentially and will only be used by us for solving this case and
will not be passed to any third-party. The compile traces and support
data will be deleted after the analysis or after the case has been
closed at the latest.
I) Important information regarding the traces
- Always start the traces before the error occurs and only stop the
traces after the error has been completely captured.
- Take notes of the following information for the period of time in
which the error is present. Send us the information together with the
trace files.
1. Error scenario: Describe how the error presents itself. Which effects
do you observe during the compilation of the traces?
2. Time of error: Name the date and exact time at which the error occurs
in the trace.
3. Trigger of error: Briefly describe how the error was triggered, e.g.
which web site were accessed during the trace or which numbers were
dialled, which applications were active, closed or used,...etc.?
4. Under which name is the telephone that was used for the trace listed
on the user interface of the FRITZ!Box (uder "Telephony > Telephony
Devices")? Please also name manufacturer and its model name.
II) Compiling Internet and D-channel traces
1. In your browser enter the address http://fritz.box/capture.lua
2. Start the trace in section "Internet":
- Click "Start" for entry "1. Internet Connection".
- Only, if the "1. Internet Connection" is not available, click "Start"
for "Routing interface".
3. In section "DTrace", click the "Start" button.
(Leave field "Additional parameters" empty).
4. Reproduce the scenario (start the VoIP call).
5. After the issue has been completely captured, click "Stop" for both of
the previously selected interfaces.
(Do not use the button "Stop all"!)
6. Inbetween, you will be prompted to save the Internet trace. Save the
file to your computer and leave the suggested file name unchanged.
7. On the next row, "New result", click button "dtrace.txt". A new window
will appear that will offer to save the file. Leave the proposed name as
it is.
III) FRITZ!Box support data
Immediately after the trace, please compile the FRITZ!Box support data:
NOTE: The support data contains the settings of the FRITZ!Box and the
event log. The information in the support data will be treated as
confidential and will only be used by us for solving this case and will
not be passed to any third-party. The support data will be deleted after
the analysis or after the case has been closed at the latest.
1. In your browser, enter http://fritz.box/support.lua
2. Click "Generate Support Data" and save file "SUPPORT.TXT".
IV) A screenshot of the call list with the labeled problematic call
inside will be helpful.
The screenshot should refer the problematic call in the traces.
Please send us all the requested files attached to your reply,
preferably as an archive file (e.g. as .zip, .rar).
====